Shipping policy

 New! New! New!  Same-Day Delivery for all your orders. Terms Apply.

FREE NEXT DAY LOCAL DELIVERY ON ORDERS OVER $100

To qualify for FREE Next-Day Local Delivery customers should:

  • Place orders before midnight (12:00 am Mountain Time) of the previous day to the expected delivery date. 
  • Select Local Delivery during checkout by going to the Shipping Method section of checkout page.
  • Must create a customer account and set or update your default shipping address to your address. This address must be residential and within an eligible ZIP code based for Next-Day delivery.
  • Important to note that delivery date is subject to change due to limited inventory or delivery capacity after you place your order.  We will do our best to communicate through email on any changes to your order and offer other suitable order fulfilment options.

Note:

  • Next-Day Local Delivery is available seven days a week most days of the year, with limited availability on certain holidays and high-volume shopping days.
  • Only residential addresses are eligible for Next-Day Delivery. Commercial addresses, P.O. Boxes, APO, FPO, and DPO addresses aren't eligible.

FREE SHIPPING ON ORDERS OVER $100/$200/$300 & $400*
Automatically applied to your shopping cart during checkout for qualified mile radius delivery. ONLY valid for delivery addresses in Zone 1 - Zone 5

LOCAL DELIVERY RADIUS*
Automatically applies to deliveries within a 80 mile radius from our SoukWalla Fulfillment Center address 2851 S Parker Rd, Aurora, CO 80014.

Zone 1: First 10 Mile Radius ($10 FIXED LOCAL DELIVERY FEE*)

FREE Delivery for Orders Above $100.

Select 'Local Delivery' upon checkout to enjoy a FIXED $10 Delivery Fee on ALL QUALIFYING ORDERS  placed within a 10 mile radius from our SoukWalla Fulfillment Center address 2851 S Parker Rd, Aurora, CO 80014

Zone 2: Between 10-20 Mile Radius ($30 FIXED LOCAL DELIVERY FEE*)

FREE Delivery for Orders Above $200.

Select 'Local Delivery' upon checkout to enjoy a FIXED $30 Delivery Fee on ALL QUALIFYING ORDERS  placed between a 10 - 20 mile radius from our SoukWalla Fulfillment Center address 2851 S Parker Rd, Aurora, CO 80014

Zone 3: Between 20-30 Mile Radius ($40 FIXED LOCAL DELIVERY FEE*)

FREE Delivery for Orders Above $250.

Select 'Local Delivery' upon checkout to enjoy a FIXED $40 Delivery Fee on ALL QUALIFYING ORDERS  placed between a 20 - 30 mile radius from our SoukWalla Fulfillment Center address 2851 S Parker Rd, Aurora, CO 80014

Zone 4: Between 30-50 Mile Radius ($50 FIXED LOCAL DELIVERY FEE*)

FREE Delivery for Orders Above $300.

Select 'Local Delivery' upon checkout to enjoy a FIXED $50 Delivery Fee on ALL QUALIFYING ORDERS  placed between a 30 - 50 mile radius from our SoukWalla Fulfillment Center address 2851 S Parker Rd, Aurora, CO 80014

Zone 5: Between 50-80 Mile Radius ($80 FIXED LOCAL DELIVERY FEE*)

FREE Delivery for Orders Above $400.

Select 'Local Delivery' upon checkout to enjoy a FIXED $80 Delivery Fee on ALL QUALIFYING ORDERS  placed between a 50 - 80 mile radius from our SoukWalla Fulfillment Center address 2851 S Parker Rd, Aurora, CO 80014

 

All items will be shipped to the lower 48 STATES OF AMERICA qualify for "standard" shipping. Make sure the address is post office deliverable. We believe in providing the best products at the best prices and that includes shipping costs. Select any item(s) and you will get free shipping to the lower 48 states of USA.

* Additional charges may apply to shipments to AK, HI, NB, NS, NT, NL, PE, NU, SK, PO BOXES or APO/FPO addresses. Free shipping restricted to 15Lbs in combined weight.

STANDARD DELIVERY

Our standard flat shipping fee is $6.95. Most of the orders are processed within 48 hours of cleared payment. Standard Delivery within 48 Contiguous USA

States takes 3-5 Days after the shipment. For all other non-48 Continuous States & APO/FPO/DPO address locations, delivery may take 5-7 days depending on your location.

PRIORITY SHIPMENTS

Priority shipping is only available if your order fits in a single USPS Priority Mail Box or Envelope. Otherwise, your order may be shipped using a different service such as FedEx Ground for example.

PO BOX DELIVERY

Whilst we prefer to deliver to a physical address, we do deliver to PO Boxes. Simply enter your PO Box address at checkout and your order will be sent using United States Postal (USPS) Services.

AUTHORITY TO LEAVE

When placing your order it is recommended that you choose a suitable shipping address, and offer clear instructions of where to leave your package. Our couriers' may require a signature upon delivery of your parcels unless "Authority to Leave" and clear instructions are made in the "Comment" sections at the Checkout page in your order. Deliveries can be made to a business address if you like, but please include the company name at the beginning of the address.

Alternatively, you may also send to an address that someone will be at, for the whole day, as our courier companies deliver during business hours only. Any attempted delivery with no-one to sign, without "Authority to Leave" selected on your order, will result in an attempted delivery card being left at the address. The courier delivery card will ask for you to contact the courier, to either organize a new delivery or a pick up from their depot or at nearest courier depot.

If the courier deems the location as an unsafe area to leave the parcel, the courier may leave an attempted delivery card and return the parcel to their depot. If "Authority to Leave" is selected, and the parcel is left by the courier, we (SoukWalla), hold no responsibility if the parcel then goes missing from the shipping address. Selection of "Authority to Leave" is deemed by our couriers as a signature from the recipient.

REASONS FOR SHIPMENT DELAYS

  • Incorrect address has been entered in the shipping details when placing the order.
  • The address had no-one to sign for the parcel, and "Authority to Leave" was not advised when placing the order.
  • Incorrect credit card information was entered against the order. Please double check all details at the time of order as your order will only be ship if payment has been successful.
  • Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping.
  • If your order will be delayed for any reason we are aware of, we may contact you directly via phone or email to advise of the delay.

VIEW & TRACK ORDERS

All orders are dispatched from our Denver Metro Area and Aurora based facilities. We use FedEx, UPS or USPS courier services to deliver your order.

Once your order is dispatched you'll receive an email from walla@soukwalla.com containing your tracking number and the assigned courier who will deliver your order. If you don't receive this email and would like to obtain your tracking number, please login to your account and view your Order Details or contact Indiger.com using the Contact Us form or email at walla@soukwalla.com.

Once you have your tracking number you can track your parcel by clicking on the assigned courier;

Please allow 12 hours for your package to register in the system before attempting to track your parcel.